Today I accompanied by aunt grocery shopping and learned a new device in the grocery world of Amsterdam: Personal Handheld Scanner. Who gets to use it, and how does that work? Well, the grocery store gets to offer this privilege to old clients and frequent/repeat customers. And here is how this works: when a customer enters the store, she would go to the scanner kiosk, where, after scanning a special card, she would grab a scanner. And off to shop...
When she picks up an item, she scans the barcode of that item, and the item would be registered within the scanner. Change your mind? Then just re-scan and push a "minus" button and the item disappeared from the scanner register. As she picks up more things, she scans more barcodes, and the scanner will hold all the information. For things that need weighing, she would put the fruits (for example) on the scale, scan the specific item, and the scale would produce a barcode sticker. Then she would scan this sticker and put the items on her cart.
At the end of the grocery shopping, she would go to a separate counter (thus, avoiding the long queue elsewhere) and surrender the scanner to a staff, along with cash or a debit card. The staff would then run the debit card through a machine and deduct the proper amount, and hand back the card plus some shopping bags (but the environmentally conscious Amsterdamers always bring their own canvas grocery bags from home). No muss, no fuss.
This is all done on one's honor. The store does random spot checks (just like they do in buses and trams). If one gets caught "stealing" (not scanning the product), then the person loses privileges. There is no such thing as "Oh, I forgot to scan that." No excuse.
[UPDATE: Jul 10, 2006]
During my recent trip to the U.S., I saw that the same scanning method has been applied to select Target customers. I am surprised that a city like Tokyo with their super-honest citizens has not had any of these floating around, unless I have not been privileged to have the opportunity to use it.
